Shipping policy
This policy sets out our delivery times, our shipping costs and your rights if an order arrives late. It forms an integral part of our terms of sale.
1. Where we deliver
We deliver to mainland France and to the countries of the European Union. We do not deliver outside the European Union.
Costs and delivery times are the same for all of these destinations, and are shown again at checkout.
2. Delivery times
- Order preparation: 1 to 2 working days after your payment is confirmed.
- Mainland France: 10 to 30 working days.
-
European Union: 10 to 30 working days.
- Maximum contractual time: 45 calendar days from the moment your order is validated.
The exact time depends on the item ordered and the warehouse it ships from. It appears on every product page, before you order, in accordance with article L111-1 of the French Consumer Code.
An order containing several items may reach you in several parcels, on different dates, at no extra cost.
3. Why our delivery times are long
We hold no stock in France. Our partner warehouses are spread across several countries, and each item leaves the one that holds it. Depending on weight, volume and destination, the carrier is not the same.
This is what allows us to offer prices below those of a conventional retailer. That is the trade-off, and we would rather write it plainly than hide it.
4. Shipping costs
- Free delivery from 150 EUR, with no code to enter. Your cart shows at all times how much is left to reach it.
- Below that amount, shipping costs 4.90 EUR for mainland France and 5.99 EUR for other European Union countries. The exact amount is shown to you before you commit to anything.
5. Tracking your order
As soon as your parcel leaves the warehouse, a tracking number is sent to you by email. You can follow it directly from our site.
Tracking may stay inactive for a few days after dispatch, while the parcel is taken in charge by the international carrier. This is normal and does not mean your order is stuck.
6. Taxes and customs charges
Prices shown on the site include all taxes. You will not be asked for any customs duty, import tax or handling fee on delivery. If a carrier were nonetheless to ask you for such a payment, contact us: we refund it in full on presentation of the receipt.
7. Late delivery: your rights
If your order is not delivered within the maximum time given in section 2, under article L216-6 of the French Consumer Code you may:
- instruct us in writing to deliver within a further reasonable period;
- then, if delivery still does not happen, terminate the contract by registered letter or by email.
The contract is also terminated automatically if we refuse to deliver, or if the delivery date was an essential condition of the contract for you.
In that case we refund all sums paid, within 14 days at the latest of the contract being terminated.
In practice, do not wait until that point: write to us as soon as the delay looks abnormal and we will find a solution well before.
8. Parcel lost, damaged or never received
If your parcel is marked as delivered but you have not received it, or if it arrives damaged, contact us at info.contact@sportivearena.com as soon as you can, with photos if possible.
Under article L216-4 of the French Consumer Code, we remain responsible for the proper delivery of your order until you actually receive it. We replace or refund without you having to take anything up with the carrier.
9. Wrong delivery address
Please check your address carefully before validating your order. If something is wrong, write to us straight away: as long as the order has not gone into preparation, we can correct it at no cost.
Once the parcel has shipped, a return caused by an incomplete or inaccurate address may lead to reshipping charges.
10. Changing or cancelling an order
Write to us as soon as possible at info.contact@sportivearena.com. As long as the order has not gone into preparation, we can change or cancel it and refund you in full.
After dispatch, your 14-day right of withdrawal, which we extend to 30 days, takes over.
11. Contact us
Sportivearena, 52 rue du Jard, 51100 Reims, France
Email: info.contact@sportivearena.com
Phone: +33 7 75 77 61 28
A real person answers you 7 days a week, within 24 hours.