Track my order
Enter your tracking number or order number below to find out where your package is.
Where to find your number
- Order number — in the confirmation email received right after your payment. It starts with #.
- Tracking number — in the shipping email, sent as soon as the package leaves the warehouse.
Remember to check your spam: these two emails sometimes end up there.
How long before you see something
- Days 1 to 3: order preparation. No tracking available, which is normal.
- Days 3 to 7: tracking number created and sent. It may remain inactive for a few days — the package is not stuck, it is simply awaiting pickup by the international carrier.
- Days 7 to 25: transit. Tracking updates sporadically, sometimes with several days without movement. This is normal for international shipping.
- Last days: taken over by the local carrier, then delivery.
"My tracking hasn't moved in a week"
This is the question we are asked most often, and in the vast majority of cases everything is fine. A package in international transit can remain for several days without a new scan, especially during customs clearance or between two sorting platforms.
The advertised delay is 10 to 30 business days, with a contractual maximum of 45 calendar days. As long as you are within this window, there is no need to worry.
When to contact us
Contact us at info.contact@sportivearena.com with your order number if:
- your tracking has not moved for more than 12 days;
- the package is marked "delivered" but you have not received it;
- the maximum 45-day period has been exceeded;
- the package arrives damaged — send us photos.
We remain responsible for proper delivery until actual receipt by you (Article L216-4 of the French Consumer Code). You do not need to take any action with the carrier: we will handle it, and we will replace or refund.
A real person will respond to you, 7 days a week, within 24 hours.
Sportivearena — info.contact@sportivearena.com — +33 7 75 77 61 28
Full details: shipping policy